If you are having any issues or just need some information, check out the frequently asked questions below. If you cannot find the answer you are looking for then go to our CONTACT US page and send us a message and we will answer your query for you.
How long will it take for my product to arrive?
Once your payment has been processed, we will then dispatch your item, you will receive an email informing you of this. You should receive your item within 5-7 working days.
I have not received my product yet, what should I do?
If you have not received your item within the 7 days, please contact us and we will investigate the issue. See our contact page
My product arrived damaged, what should I do?
Please refer to our refund policy under Terms and Conditions.
My payment is not being processed, what should I do?
Please contact us and we will investigate the issue. See our contact page.
I have damaged/missing item/items in my activity box, what should I do?
Please contact us and we will resolve the issue.
I have changed my mind and no longer want the product, can I return it?
Please refer to our refund policy under our Terms and Conditions to see your options.