Frequently Asked Questions

 

 

If you are having any issues or just need some information, check out the frequently asked questions below. If you cannot find the answer you are looking for then go to our CONTACT US page and send us a message and we will answer your query for you.

 

 

DELIVERIES/SHIPPING

 

How long will it take for my product to arrive?

Once your payment has been processed, we will then dispatch your item, you will receive an email informing you of this. You should receive your item within 5-7 working days.

 

I have not received my product yet, what should I do?

If you have not received your item within the 7 days, please contact us and we will investigate the issue. See our contact page 

 

My product arrived damaged, what should I do?

Please refer to our refund policy under Terms and Conditions.

 

 

 

PAYMENTS

 

My payment is not being processed, what should I do?

Please contact us and we will investigate the issue. See our contact page.

 

 

 

MISSING/DAMAGED ITEMS

 

I have damaged/missing item/items in my activity box, what should I do?

 

Please contact us and we will resolve the issue.

 

 

RETURNS/REFUNDS

 

I have changed my mind and no longer want the product, can I return it?

Please refer to our refund policy under our Terms and Conditions to see your options.

 

 

 

 

Mini Updates

To keep with the latest updates you can follow us on social media! Just click on the links below.

 

 

You can also find us on

Instagram @imaminibrand

and

Pinterest

 

 

 

 

 

 

 

 

 

 

 

Supported by

the Prince’s Trust

 

 

FOR CHILDREN AGED 5+

 

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